Support Policy

Support for our CodeCanyon items follows Envato's item support policy.

What item support includes

• Answering questions about how the item works
• Help with bugs and reported issues
• Help with third-party assets included in the item

What it doesn't include

• Customization and new features (we offer them as a paid service)
• Installing or building the project for you (also a paid service)
• Help with plugins or services that are not part of the item

Support period

Every purchase includes 6 months of support from the purchase date. You can extend it to 12 months on the item's CodeCanyon page. Item updates stay free.

How to get help

1. Read the item's documentation: most answers are there.
2. Open a ticket from your account and add your purchase code.
3. Tell us your Unity or Flutter version (or your PHP version for a website) and platform, the steps to see the problem, and add screenshots or the console log.

Response times

We answer tickets Monday to Friday, usually within 24-48 hours, in the order they arrive.