Welcome to Zaviro Support.
We help every buyer get their game, app or website running and published. Our tickets keep your questions, files and our answers in one place.
Tickets sent at the weekend are answered on the next working day.
To keep your data safe, tickets are open to registered users. Creating an account is free and takes a minute.
Get an answer faster
Read the documentation
Every item has step-by-step docs with screenshots: setup, ads, purchases, reskinning and publishing.
Find your purchase code
On CodeCanyon: Downloads › Download › License certificate & purchase code. Item support needs it.
Tell us the details
Your Unity or Flutter version (PHP for a website), the platform, the steps to see the problem, plus screenshots or the console log.
How do I get support?
Create a free account on this site, open a ticket and add your purchase code. We answer in the ticket and email you when there is a new reply.
Where do I find my purchase code?
On CodeCanyon, open Downloads, click Download next to the item and choose "License certificate & purchase code". The code looks like this: 1a2b3c4d-1234-5678-9abc-1a2b3c4d5e6f.
What does item support include?
Following Envato's item support policy: answering questions about how the item works, help with bugs and reported issues, and help with included third-party assets. Customization and installation are not part of item support, but we offer them as a paid service.
How long does support last?
Every purchase on CodeCanyon includes 6 months of support from the purchase date. You can extend it to 12 months on the item page.
What should I write in a ticket?
Your Unity or Flutter version (or your PHP version for a website), the platform you build for (Android or iOS), what you did, what you expected and what happened instead. Screenshots and the console log help a lot.